Parklawn Cemetery

The grounds are lovely, in a tranquil park-like setting. It is set back from the main roads so you don't hear traffic but it's close enough to Rock Creek Trail and local parks that it doesn't feel desolate. We worked with Amelia Haeger at Parklawn and she made a very difficult time easier. She is unfailingly professional and empathetic. She does everything in her power to make the process run smoothly. (Amelia's colleagues, from the office manager to the groundskeepers were also very gracious.) There were significant delays in the monuments being produced and delivered due to supply chain problems. While we were not happy about the delays, we understood that it was truly out of their control. Amelia gave us updates as they were available. We were finally able to hold a ceremony for my Mom and Amelia did a lovely job hosting. Amelia met with me after the service to make sure we were doing well. She was very thorough in explaining visiting hours, placing flowers and holiday decorations, and how to reach the staff for assistance. It sounds like some other folks had issues with their counselors but we definitely did not. Amelia was wonderful to work with.

Amelia went above and beyond and has helped me every step of the way. I felt so much at home and felt that Amelia is a family member of mine. Amelia helped me so much and I’m so grateful to have Amelia as my counselor, she is professional and full of compassion. She made the process go so efficiently and smoothly. I am so fortunate to have Amelia as my counselor and I wholeheartedly appreciate all the kind help she provided to me!

I was assigned a trainee without supervision. The individual did not know how to navigate the system to arrange for my needs. She kept leaving the room for many times and came back with documents full of errors. After 4 hours I was still not sure if everything was taken care of and sure enough the next day I received telephone calls and emails having me sign additional documents. This speakes to poor management at Parklawn Memorial. These times are emotional enough not to leave a customer with a trainee.

On behalf of our entire family, we recommend Parkland Memorial Park. Recently their Field Operarions team assisted with an upkeep action that inspired us to write: "We appreciate your diligence and responsibility in maintaining the highest standards of care for the memories of the departed entrusted to you. "Parkland Memorial Park unfailingly preserves a peaceful, respectful and glorious sylvan space that brings us comfort whenever we visit."

While this is a great memorial park, the organization that runs it is the worst imaginable. It starts with how they treat you when you buy in and make monthly payments to installing memorials. The slogan for this enterprise should be: You do not have to be the richest man in the cemetery. The Dignity Cemetery will take care of your money and your dignity.